Shipping Policy
All orders are processed within 1 to 3 business days after receiving your order confirmation email (excluding weekends and holidays). This means that for UK orders, if you order on a weekday before 3pm, we will process your order and have it ready to send to you on the same day. After 3pm, we will send the order the next day.
You will receive another notification when your order has shipped.
Occasionally, a high volume of orders or postal service problems may mean that your order may be delayed – in these instances, we will contact you about the estimated date of your delivery.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping: We offer free shipping in the UK for orders over £40.
International Shipping
We offer international shipping to most countries – please contact us directly at info@marrkech-bazaar.co.uk first to make sure we can ship to you.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Marrakech Bazaar is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@marrkech-bazaar.co.uk with your name and order number, and we will look into it for you.
Returns Policy
Your complete satisfaction with our products is guaranteed! However, in the rare case you change your mind about an item or need to return it for any reason, general merchandise items may be returned or exchanged in their original packaging within 10 days of receipt. We will refund your payment to your credit card or Paypal Account.
HOW TO MAKE A RETURN
If you wish to make a return or exchange, please follow these steps:
Contact our customer Mohamed Aatik on tel:07951649881 and obtain an RMA (return merchandise authorization) number. Our store will only be able to accept return packages clearly marked with an RMA number. All the sale items are non returnable or exchangeable.
Pack and seal your return security in its original packaging. Clearly mark the RMA number on the outside of the box. Packages must be returned postage paid. We also recommend that you insure all packages since otherwise you will be responsible for any damage during the return shipment. Marrakech Bazaar will not accept C.O.D. deliveries.
Ship the product to us, insured, postage paid.
Address for Returns:
Marrakech Bazaar
94 Sir Francis Drake Court
47 Banning Street
Greenwich
London
SE10 0FF
Return of Furniture Purchases
Furniture purchases and custom orders are subject to slightly different rules.Marrakech Bazaar will not refund the shipping charges for returned items nor pay for the shipping of returned items unless the items delivered were either not what you ordered or arrived damaged. In these cases, you must contact us immediately upon receipt and we will arrange for a pickup of the goods. A 15% service fee will be charged on returned orders.